DOTMAC Technologies Limited
|Helpdesk Agent (Internship)
Abuja, , Nigeria
Summary
Provided first-level technical support, diagnosing hardware and software issues, and contributing to process improvements for enterprise IT infrastructure.
Highlights
Provided critical first-level technical support, effectively diagnosing and resolving hardware and software issues for clients.
Utilized analytical skills to identify recurring technical faults, proposing and implementing process improvements to enhance system reliability.
Gained hands-on experience with enterprise IT infrastructure and developed strong client relationship management skills through direct support.